SHIPPING AND DELIVERY POLICY

Updated: May 14, 2024

1. Scope of Services

Our primary services include:

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2. Digital Deliverables
1. Confirmation and Documentation

Upon booking our services, all confirmations, itineraries, medical reports, and other relevant documents will be delivered electronically via email or through our secure online portal.

• Email Delivery: We will send digital copies to the email address provided during booking.
• Online Portal: Clients may access documents by logging into their account on our website.
2. Timeframe

Digital documents will typically be delivered within 24-48 hours after confirmation of booking or completion of services, unless otherwise specified.

3. Physical Deliverables

While most of our services involve digital delivery, certain circumstances may require the shipment of physical materials, such as:

• Original medical reports or diagnostic images
• Wellness packages or promotional materials
1. Shipping Methods

We partner with reputable courier services to ensure timely and secure delivery of physical items.

2. Shipping Charges
• Domestic Shipping (within India): Standard shipping rates apply and will be communicated at the time of dispatch.
• International Shipping: Shipping costs vary based on destination, weight, and size of the package. Clients will be informed of the charges prior to shipment.
3. Delivery Timeframe
• Domestic Deliveries: Estimated delivery within 5-7 business days.
• International Deliveries: Estimated delivery within 7-14 business days, depending on customs and local postal services.
4. Tracking

We will provide a tracking number once the item has been shipped, allowing clients to monitor the delivery status.

4. Customs, Duties, and Taxes

For international shipments:

• Clients are responsible for any customs fees, import duties, taxes, or other charges imposed by the destination country.
• These additional charges are not included in our service fees or shipping costs.
• We recommend contacting your local customs office for detailed information on potential charges.
5. Delivery Issues
1. Incorrect Address
• Clients are responsible for providing accurate shipping information.
• We are not liable for packages delivered to an incorrect address provided by the client.
• Additional charges may apply for reshipment due to incorrect address information.
2. Lost or Damaged Packages
• In the event of a lost or damaged package, please contact us immediately at [email protected] or +91 9266344384.
• We will work with the courier service to resolve the issue promptly.
6. Service-Specific Terms
1. Travel Documents
• Physical travel documents (if required) will be shipped securely.
• Clients must ensure timely receipt to avoid any disruptions in travel plans.
2. Medical Equipment and Products
• Any medical equipment or wellness products ordered through us will be subject to manufacturer or supplier shipping policies.
• Delivery times and charges will be communicated during the ordering process.
7. Changes and Cancellations
• Before Shipment: Clients may request changes or cancellations before the item has been shipped.
• After Shipment: Once an item has been shipped, cancellations are not possible, but returns or exchanges may be handled per our Cancellation/Refund Policy.
8. Contact Us

If you have any questions or concerns regarding this Shipping and Delivery Policy, please contact us at:

• Email: [email protected]
• Phone: +91 7042800891

Thank you for choosing Qonaq Health and Wellness. We are dedicated to ensuring a smooth and satisfactory experience for all our clients.