PRIVACY POLICY

Updated: Oct 1, 2024

1. Information We Collect
1. Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register or fill out forms on our Site
• Make inquiries or request information
• Schedule appointments or consultations
• Subscribe to our newsletters
• Participate in surveys or promotions
• Contact us via email or phone

This information may include:

• Name
• Email address
• Phone number
• Postal address
• Date of birth
• Gender
• Medical history and health information
• Payment information
• Any other information you choose to provide
2. Non-Personal Information

We automatically collect certain non-personal information when you visit our Site, such as:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent on our Site
• Referring website
• Cookies and similar tracking technologies
2. How We Use Your Information

We use your personal information for the following purposes:

• Service Delivery: To provide and improve our services, process transactions, and fulfill your requests.
• Communication: To send you confirmations, updates, security alerts, and support messages.
• Marketing: To inform you about promotions, offers, and events that may interest you (you may opt-out at any time).
• Personalization: To customize your experience on our Site and display content relevant to your interests.
• Legal Compliance: To comply with legal obligations and protect our rights and interests.
3. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Enhance user experience
• Analyze Site usage and performance
• Personalize content and advertisements
• Remember your preferences and settings

You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our Site.

4. Disclosure of Your Information

We may share your information with:

1. Service Providers

Trusted third-party vendors who assist us in operating our Site and providing our services, such as:

• Hospitals and wellness centers
• Payment processors
• IT and hosting providers
• Marketing agencies
• Travel and accommodation partners
2. Legal Requirements

When required by law, court order, or government regulation, or to protect our rights, property, or safety.

3. Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

5. International Data Transfers

Your information may be processed and stored in countries outside your residence.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data
• Secure servers and networks
• Regular security assessments
• Restricted access to personal information
7. Retention of Your Information

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

8. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access: Request access to the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information.
• Objection: Object to the processing of your personal information.
• Restriction: Request restriction of processing your personal information.
• Data Portability: Request transfer of your personal information to another entity.
• Withdrawal of Consent: Withdraw your consent at any time where we rely on it to process your information.

To exercise your rights, please contact us using the information provided in the "Contact Us" section below.

9. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our Site and updating the "Last Updated" date. Your continued use of our services after any changes constitutes acceptance of the updated policy.

12. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

• Email: [email protected]
• Phone: +91 7042800891
13. Consent

By using our Site and services, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.

14. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of India, without regard to its conflict of law principles.

Thank you for trusting Qonaq Health and Wellness with your health journey. Your privacy and security are of utmost importance to us.